Terms and Conditions

Terms governing the use of our website and purchase of merchandise

Last Updated: 24 August 2025

These Terms and Conditions ("Terms") govern your use of the George and Trains website and the purchase of merchandise from us. By using our website or making a purchase, you agree to be bound by these Terms.

1. About Us

George and Trains is a railway enthusiast website and merchandise business based in the United Kingdom. We provide content about heritage railways, trainspotting tips, and sell railway-related merchandise including clothing, accessories, and collectibles.

Company Information:

Business Name: George and Trains
Location: United Kingdom
Website: www.georgeandtrains.com

2. Product Information and Colours

Important Colour Disclaimer:

Image colours, especially of clothing items such as shirts and hoodies, are provided purely for guidance purposes. Please note that:

  • Screen Variations: Colour tones can vary significantly between different computer screens, mobile devices, and displays due to differences in calibration, brightness, and technology
  • Production Variations: Even between batch production of the same items, there can be slight variances in the shade and tone of colours due to manufacturing processes and material sourcing
  • Photography Conditions: Product photos may appear different due to lighting conditions, camera settings, and post-processing
  • Material Differences: Different fabrics and materials may accept dyes differently, resulting in subtle colour variations

We cannot guarantee exact colour matching and do not accept returns based solely on minor colour variations that fall within normal manufacturing tolerances.

3. Orders and Payment

Order Process

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel orders
  • Order confirmation does not guarantee acceptance
  • Prices are in GBP and include VAT where applicable

Payment

Payment must be made in full at the time of ordering. We accept major credit and debit cards, PayPal, and other secure payment methods.

Payment Security: All payments are processed through secure, PCI-compliant payment processors. We do not store your payment card details on our servers.

4. Returns and Refunds

Return Period

You have 14 days from receipt of goods to return items, subject to conditions below.

Return Conditions

  • Items must be unused and in original condition
  • Original packaging and tags must be intact
  • Proof of purchase required
  • Custom or personalized items cannot be returned

Colour Variation Returns: We do not accept returns based solely on minor colour variations that fall within normal manufacturing tolerances or differences in how colours appear on different screens.

5. Limitation of Liability

To the fullest extent permitted by law:

  • We exclude all warranties except those that cannot be legally excluded
  • Our liability is limited to the purchase price of goods
  • We are not liable for indirect or consequential damages
  • We are not liable for delays or failures due to circumstances beyond our control

Consumer Rights: Nothing in these Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

6. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

Please review our Privacy Policy for full details about how we collect, use, and protect your personal information in compliance with UK GDPR.

7. Governing Law

These Terms are governed by English law. Any disputes arising from these Terms or your use of our website will be subject to the exclusive jurisdiction of the English courts.

8. Contact Information

If you have any questions about these Terms and Conditions, please contact us through our website contact form.

Stay Informed: We recommend checking this page periodically for any updates to our Terms and Conditions. Significant changes may be highlighted on our website.